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Custom After Hours and Holiday Greetings

Call Ocean custom after hours and holiday greetings allow you to “set it and forget it” while ensuring callers are never left in the dark.

Call Ocean’s custom after hours and holiday greetings empower your business and your customers. Have a business with different operating hours in various departments? No problem. Need to set specific holiday hours or want to provide your customers with a holiday message that provides both a festive greeting and important information? You can do that, too. Create and set custom operating hours and greetings for individual team members, departments, and your business as a whole. Not only can you set specific operating hours and days, but you can create custom routing rules that ensure important calls are never missed. Calls during different times of the day receive different greetings and even different service menus. Ready to learn more? Contact us today.

Advantages and Benefits of Custom After Hours and Holiday Greetings:

Never leave your callers confused about your operating hours, or whether you’re open on a specific day.
  • Create custom service menus to be delivered to your callers depending on the day of the week, holiday status, and even the time of day to ensure they are empowered to get in touch or leave a message.
  • Create custom messages for different times of day, different departments within your business, and different days of the week.
  • Go beyond a simple “our hours are” message and deliver the information your customers need while also providing the means to leave a message in an individual or shared voicemail box.
Plan ahead to ensure that holidays and vacations go as smoothly as possible.
  • Create exceptions for your operating hours and other schedules to account for things like holidays and vacations. You can even add in exceptions for things like sick days on the fly.
  • No limit to the number of schedules or exceptions in the system – create as many or as few as necessary to keep your business running smoothly.
  • Create different rules for different numbers if your company has more than one Call Ocean 1-800 number.
Create a schedule that fits your business and your customers like a glove.
  • Create routing rules and greetings for individuals and departments with custom days and operating hours.
  • Set specific date ranges for custom greetings to be played, ensuring that you never need to worry about changing from a holiday greeting back to a standard greeting.
  • Set routing rules to send calls to other numbers after hours – cell phones or home phones, for instance.

Custom After Hours and Holiday Greeting Details and FAQs:

Is it possible to have different greetings played for callers at different times of the same day?
  • Yes, it is. You can set a specific greeting to be played for callers during your standard business hours, and another greeting for those who call after your business has closed.
Can I have calls routed to another number or device after business hours?
  • Yes, you can choose to have calls routed to other individuals, other departments, other numbers, or forwarded to different devices to meet any need, including downtime, after hours situations, and more.
Can I specify callers who can reach me or other team members after hours?
  • Yes, the Call Ocean system allows you to program specific numbers that are allowed to be forwarded to your home or cell phone after hours, while providing non-authorized numbers with the ability to leave a voicemail message, which can then be forwarded to your email account.
How do I create call routing and answering rules?
  • It’s simple to create call routing and answering rules. Just use an Internet-connected device, such as a desktop, laptop, or smartphone, and access your Call Ocean account to make changes.
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